Definition Health

Definition Connect

Definition Connect is a digital video consultancy system which supports pre- and post-surgical consultations, on-going patient recovery and patient discharge.

Definition Connect – bridging the gap between community care and hospital support

Definition Connect (formerly Secure Virtual Clinic (SVC)) is a secure file sharing and digital video consultancy system which streamlines pre-and post-surgical consultations, ongoing patient recovery and patient discharge. When delivered as part of Definition Health’s end-to-end total surgery solution, it enables speed of consultation and offers a central medical file for all patient information.

Virtual Clinic Secure File Upload

Patient Benefits

  • Multi-factor authentication for secure virtual consultations
  • Reassurance and familiarity of a face-to-face consultation, on-line and within the comfort of the patients own home
  • Patients can have family attend virtual appointments with them to offer support and gain insight in to their care without space limitations or concerns
  • Information can be accessed in one place, any time

Hospital benefits 

  • Secure two-way file sharing, in real-time, to support consultations and educate patients with information and advice
  • A seamless, informed standard of care can be offered throughout consultation, preoperative assessment and discharge.
  • Physiotherapy and specialist appointments as well as dedicated surgical follow up can be facilitated through Definition Connect reducing multiple hospital visits. 

Definition Connect offers a secure, real-time two-way information exchange system where doctors and patients can send and receive information, data and documents. 

The platform promotes early engagement and enhances understanding with clear and transparent communications, including video consultations if needed.

Streamlined information sharing improves patient care and reduces patient footfall and paperwork, enabling hospitals to realise their sustainability goals and facilitate remote working.

“I wanted to streamline the patient experience. To stop them coming into hospital unnecessarily, we had to think more efficiently. I found a note about LifeBox in my in-tray and it was as if by magic here was the answer.”

Mary Richardson, managing director South West London Elective Orthopaedic Centre,

“It’s a complete record that helps me to have an anaesthetic plan ahead of the operation. I can check if a patient is frail and can recommend post-operative care such as HDU or ITU. It helps me to reduce cancellations on the day of surgery and to tailor the anaesthetic technique to the patient’s needs.”

Dr Georges Iskandar, Consultant Anaesthetist for UCLH and HJE

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